Terms & conditions

We want you to know exactly how our service works and why we need your details. Please state that you have read and agreed to these terms before you continue.

How we will use your data

Privacy Policy Transform Gym (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you interact with us as a member, guest, or visitor. 1. Information We Collect We may collect the following types of personal data:     •    Contact details – name, address, email, phone number.     •    Membership information – payment details, billing history, membership type.     •    Health and fitness information – medical conditions or fitness goals you provide to ensure safe training.     •    Usage data – attendance, class bookings, use of gym facilities.     •    CCTV footage – for security and safety on our premises.     •    Online interactions – if you use our website, app, or social media channels. 2. How We Use Your Information We process your personal data to:     •    Manage your membership and payments.     •    Provide safe and effective training and fitness programmes.     •    Communicate with you about classes, services, and promotions.     •    Improve our facilities and member experience.     •    Comply with legal and regulatory obligations.     •    Ensure the safety and security of members and staff. 3. Legal Basis for Processing We process your data under one or more of the following bases:     •    Contract – to deliver membership services.     •    Consent – where you have agreed (e.g., marketing emails).     •    Legal obligation – to meet our compliance and safety requirements.     •    Legitimate interests – to improve our services and operate securely. 4. Sharing Your Data We will never sell your personal data. We may share information with:     •    Payment processors and banks (for billing).     •    Professional advisers (accountants, legal).     •    IT and software providers (membership systems, booking apps).     •    Insurers and medical professionals (if required for safety).     •    Law enforcement or regulators (if legally required). 5. Data Retention We keep your data only for as long as necessary:     •    Membership records – for the duration of your membership and up to 6 years after.     •    Health and safety information – as required by law.     •    CCTV footage – typically up to 30 days unless needed for an investigation. 6. Your Rights Under UK GDPR, you have the right to:     •    Access the personal data we hold about you.     •    Correct inaccuracies in your data.     •    Request deletion of your data (where applicable).     •    Restrict or object to processing.     •    Withdraw consent (e.g., marketing preferences).     •    Data portability (request transfer of your data). You can exercise these rights by contacting us using the details below. 7. Security We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. 8. Marketing We may send you updates about our services and promotions if you have opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly. 9. Contact Us If you have questions about this Privacy Policy or wish to exercise your rights, please contact: Transform Gym 4 Robin Hood Walk Newark Nottinghamshire NG24 1XH Info@transformgym.co.uk You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://www.ico.org.uk.